Terms and conditions
In order to register and participate in any online evaluations or training courses you will need to have an NCCP# or coaching account on The Locker. This is necessary in order to provide you access and record your participation on your coach transcript.
Online Evaluations or Training courses
You may cancel, at no charge, an online NCCP evaluation or training course prior to logging into the course within 30 days of receipt of your order confirmation letter. Once you have logged into the course, you are responsible to pay the entire course price. To cancel an enrolment, please call 1-613-235-5000.
The Coaching Association of Canada does not warrant or guarantee compatibility of its online courses with customer systems.
Refunds require proof of purchase in the form of an invoice or receipt.
All fees are charged in Canadian dollars.
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Refund Policy for Online evaluations
Refunds will only be issued in the exceptional case where the fee for a given online NCCP evaluation is paid but the evaluation is never attempted. In this case the refund will only be issued within the first 30 days after the payment of the fee. If more than 30 days have passed or the online NCCP evaluation is attempted, even only partially, then no refund will be issued.
No refund will be issued in any situation where the fee for a given online NCCP evaluation is paid and the evaluation is attempted. This includes, but is not limited to, cases where the evaluation is failed, technical issues on the side of the coach, technical issues on the side of the CAC, technical issues in the infrastructure between the coach and the CAC, comprehension challenges with the evaluation content, etc.
No refund will be issued in situations where a coach may have more than one NCCP# or coaching account on The Locker, have received the appropriate NCCP training on one account and attempt the online NCCP evaluation on another account.